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Selena, an IT manager, needs to communicate to all of the company's long-term customers that their consulting rates will be increasing in the new year. Which guideline should Selena follow while communicating this bad news?

Answer :

jaquelinefvr

The guideline that Selena, an IT manager should use when communicating bad news to her customers is to use specific and simple language that conveys her message effectively.

How to communicate bad news?

The use of indirect communication can help to soften the central message, because in this approach the message begins with the explanation of the reasons that led to the news, generating a greater sense of understanding in the receiver.

Therefore, it is essential that there is clear and honest communication, introducing possible solutions so that the bad news is received in a less impactful way.

Find out more about business communication here:

https://brainly.com/question/25793182

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