Answered

You make a phone call to your local electricity company with a question about
your most recent bill. You are passed from department to department before
finally getting to a representative who can address your concerns. Which of
the following CRM components needs to be addressed in order to make your
contact less-time consuming?
A. keeping valuable staff
B. cleaning up the data
C. mining social media inputs
D. privacy

Answer :

Answer:

A. Keeping valuable staff.

Explanation:

When I make the call to the local electricity company asking about my most recent bill.My call was passed to department to department before getting a representative who can address my queries.The CRM component that needs to be addressed so that the contact is less-time consuming is keeping he valuable staff.

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