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Includes 1) Reporting using CRM reporting technologies that help organizations identify their customers across other applications; 2) Analyzing which involves CRM analysis technologies that help organizations segment their customers into categories such as best and worst customers; and 3) Predicting using CRM Predicting Technologies that help organizations predict customer behavior, such as which customers are at risk of leaving?

Answer :

Answer:

Phases in evolution in CRM.

Explanation:

CRM full for is Customer Relationship Management.

Evolution of CRM consists of the following Phases:-

  1. Reporting using the CRM reporting technologies.
  2. Analyzing which involves the CRM analysis.
  3. Predicting using the CRM predicting technologies.

Since these steps are mentioned in the question.Hence the answer is Phases in evolution in CRM.

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